TimeWise

 

Division: Sales & Service

Title” Customer Service Onsite Manager 

Reports to: Customer Service Manager 

 

Summary:  Involved in completing duties in order fulfillment and account management.

Coordinates with other departments to ensure safety and customer satisfaction.

 

Primary Responsibilities:

 

• Process and communicates customer requests

• Tracks and reports inbound paperwork and inventory

• Coordinates shipping schedule with trucking company, Customer service and Warehouse.

• Resolve complaints and claims

• Process and print customer labels

• Print paperwork as needed (BOL,POD,Manifest,etc.)

• Reports damaged material and order discrepancies to CSR

• Scan and send documents as necessary

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• Inventory tracking, audits & reconciliation reports

• Complete warehouse report forms: Inbound, outbound, trailer status

• Interact with each shipment that goes in or out of the warehouse for accuracy

• Communicate equipment, safety, and quality issues internally

• Plan, manage and dispatch drivers for loads shipping out of Kentucky Avenue.

• Maintain courtesy and professionalism during all interactions with the organization’s personnel, clients, and other contacts.

• Maintain confidentiality of the organization, its employees, and customers.

 

Minimum Job Qualifications:

 

• Minimum of five years’ work experience in customer service in the supply chain industry

• Have knowledge of Microsoft Word and Excel

• Ability to learn other software.

• Organized, Multi-tasker and Detailed-oriented

 

Education and Licensure:

 

• High School Diploma or Equivalent